I just want to commend the services that I received today from one of your associates (and fully expect him to receive a copy of this email as well). I had originally wanted to cancel my cable service and lower my internet service in an attempt to save money. At the same time, my cable box died and it was starting to look like a sign from a higher power that canceling my cable was the next logical step. Over the course of 3 days, I had spoken to 3 different associates, with the best for last.
The first was solely interested in exchanging my cable box, the second was interested in getting me off of the phone and the last was a true gift to your company. I was thoroughly impressed with his charm and willingness to help me out as I was in sincere distress over the situation at hand (I mean giving up Lifetime is one thing but seriously giving up TBS is a whole different ball game). Although both associates before him were special in their own way, the last was one I will talk about for ages. He was funny, smart and an excellent salesman. He listened to my concerns and took me seriously when I shared my detriment over the possible loss of my constant entertainment in an attempt to save money. Not only did he search far and wide for an acceptable rate, he also helped add in channels that I had missed since the days when Time Warner serviced my area.
I can truly say that this gentleman (Nic employee #: 21771) is a great asset to your company. His ability to go above and beyond his call of duty is a testament to the service that your customers deserve. If only we were all staffed with employees like Nic, the world would be a better place.
Thanks for being amazing Nic! Your hard work has brought me more joy than you could ever know.
**Cable is ruining my life at a discounted rate**
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